(This article was published first in April 2017. The lessons are timeless for airlines industry in particular, and all industries in general) Let’s start as if this is yet another piece on the United Airlines incidence. So let’s have quick, almost oversimplified, recap: Overbooked flight as a standard industry practice. Passengers who had already boarded were […]
Category Archives: Culture
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Sep
(This is Part 3 of the article “3 BIG mistakes of Organizations impacting long-term growth”) An alternative title of the post could have been “Making laggards leapfrogs”. The third mistake is around Change management and roll-out. AND it is so counter-intuitive, that the implications are downright radical! The 3rd BIG mistake is that Organisations start “Change” with people […]
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Sep
(This is Part 2 of the article “3 BIG mistakes of Organizations impacting long-term growth”) The second all-pervasive mistake in most organisations is: making decisions in the absence of a rigorous, deliberate and normalised Decision Making process. We would like to call such a process “Decisioning” to distinguish it from the rigorous Decision Making Science and practices, which […]
