(This article was published first in April 2017. The lessons are timeless for airlines industry in particular, and all industries in general) Let’s start as if this is yet another piece on the United Airlines incidence. So let’s have quick, almost oversimplified, recap: Overbooked flight as a standard industry practice. Passengers who had already boarded were […]
Category Archives: Strategy
28
Sep
Sep
(This article appeared first in August 2016) For me, it was just last week that Seymour hovered over me. Conversation with my father, as usual, turned intense and entered the troubled waters of epistemology and approaches to learning, and acquiring knowledge. I threw at him the hole in the wall experiment. He hugely appreciated the experiment and the […]
27
Sep
Sep
Complexity. It can not be made simple. It can only be simplified. For specific communication purposes. Some of it can be addressed in simple ways. When all of it is addressed in a simple way, that is a stand…to not actually resolve it, and just address it. When Hustlers Private Limited got a whiff that their competition […]
