(This article was published first in April 2017. The lessons are timeless for airlines industry in particular, and all industries in general) Let’s start as if this is yet another piece on the United Airlines incidence. So let’s have quick, almost oversimplified, recap: Overbooked flight as a standard industry practice. Passengers who had already boarded were […]
Category Archives: Leadership
26
Sep
Sep
All of us love to know more about ourselves and about others, and it is rare that a person doesn’t get drawn to a questionnaire promising an expansive insight. Even if it is in a salon magazine! Most corporate citizens get exposed to more formal versions of such questionnaires/inventories wrapped in unnecessary significance, compensated ironically […]
24
Sep
Sep
(This is Part 3 of the article “3 BIG mistakes of Organizations impacting long-term growth”) An alternative title of the post could have been “Making laggards leapfrogs”. The third mistake is around Change management and roll-out. AND it is so counter-intuitive, that the implications are downright radical! The 3rd BIG mistake is that Organisations start “Change” with people […]
